Shipping Information & Return Policy At Media Site

FREE tracking information! Supply us with your email address when you place your order and we will send you a copy of your invoice along with the tracking information specifically for your shipment.

FREE ground shipping on all orders.

Rush Shipping

Rush shipping is available upon request. Additional shipping charges will apply to all rush orders placed after 6 p.m. PST. Charges for shipments outside the continental USA are subject to a surcharge. Shipping charge total will be calculated at the time the order is placed. Please call customer service at 1.714.612.1119 if you need your order rushed. 

Delivery Times

All of our in-stock items ship the same day you order if your order is placed by 12 pm PT, Monday-Friday (except holidays). All orders placed on Saturday, Sunday or on a weekday holiday will be shipped on the next business day. Delivery to the 48 contiguous states takes 2-5 business days. Delivery to Hawaii, Alaska and Puerto Rico takes 5-7 business days.

Please note: During months of potential inclement weather, we cannot guarantee transit and delivery times.

No-Hassle Return Policy - 100% Satisfaction Guarantee

We stand behind our products, period. If you need to return an unused product for any reason, we'll be happy to credit your account, exchange the item or give you a refund for the cost of the merchandise if returned within 30 days from the receipt of your order. Custom and personalized merchandise cannot be returned, you will receive a proof prior to purchase. This proof will need to be approved and signed before going into production. 

We recommend that you return your package by a carrier that requires a signature (FedEx, UPS, or Certified US Mail). Please retain tracking information until credit has been received.

Please Note: Returns of custom (items with your logo or artwork) and personalized (items that have a nameplate or engraved names/awards on them) merchandise are not accepted unless authorized by a Media Site Inc. representative. 

Return to: